Our vision - your futureCofinity-X is a joint venture founded in 2023 by BASF, BMW Group, Henkel, Mercedes-Benz, SAP, Schaeffler, Siemens, T-Systems, Volkswagen, and ZF. Established by industry experts, our company is primed for growth and is intended to be further led by professionals like yourself.
Your missionDrive technological advancements to decarbonize global supply chains, establish data sovereignty, and foster the data economy with digital business models & data contracts.Own the resolution of customer inquiries, ensuring timely and effective solutions during core working hours.Provide clear and constructive communication to customers through various channels, including support tools, email, phone, and video conference.Collaborate with customer support colleagues to resolve complex issues, offer input for product improvements, and foster a collaborative work environment.Build-up technical skills and other professional competencies; participate in training sessions on novel technologies. Your profileProven expertise in customer support role, with a track record of improving customer satisfaction.Experience in IT and software companies.Familiarity with customer support software and tools.Very good communication and interpersonal abilities.Proficiency in English is essential; German is a plus. Why us?Hybrid working model.Balanced work-life balance with flexible working hours.Annual training budget for continuous professional and personal development (1,500 EUR).Free choice of hardware, including private use.Monthly lunch subsidy (up to 108 EUR).Deutschland Ticket to Job Bike for environmentally friendly mobility options.Workation to work remotely from different locations within the EU.A modern BAV system for your future security.Regular team events to strengthen cohesion and foster a positive working atmosphere.A modern office with an impressive view of the Cologne Cathedral.
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