Customer Support Agent With Japanese

Detalles de la oferta

In collaboration we are working with a leading investment firm offering Forex and CFD trading company.
We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.
Location: Remote (EMEA) Employment type: Full-time Remuneration: Service agreement DUTIES AND RESPONSIBILITIES: Graduated with a College/University degree.
Qualifications in economics/ finance or any related field is a plus.
Excellent command of the English and Japanese languages, both verbal and written (C1) Relevant experience background in the forex industry would be considered as an advantage.
Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night) Excellent communication and interpersonal skills.
Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat, and email systems to monitor performance.
Works independently and as a part of a team with a willingness to ensure results are achieved.
Ability to work under pressure and meet deadlines.
Ability to work effectively in an office-based environment.
REQUIREMENTS: Assists customers to open trading accounts.
Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.
Handles welcome calls/call-back requests.
Maintains contact with existing clients to ensure high levels of client satisfaction.
Provides general information regarding platforms and services offered.
Handling of back-office queries.
Supporting clients with technical and troubleshooting issues.
Dealing with customer complaints promptly and effectively.
Providing support and troubleshooting on Meta Trader platforms.
Liaising with all departments to resolve issues.
Suggests ideas and action to develop the market.
Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.
Forwards any issues or requests to the head of the department and/or the appropriate department.
Educates the customer where applicable.
Ability to work in a dynamic and multicultural environment.
BENEFITS: Remuneration according to qualifications and experience 13th Salary Medical Insurance Scheme Provident Fund Working Permit arrangements for the employee Company's Group Discount Scheme Free Parking Inhouse fitness room with classes Modern working space at a central and convenient location of Limassol close to the highway Friendly multinational environment Opportunities for professional learning and growth


Salario Nominal: A convenir

Fuente: Talent_Ppc

Requisitos

Representante De Atención Al Cliente (Home Office)

Importante empresa de Contact Center incorpora operadores telefónicos de atención al cliente. Buscamos perfiles dinámicos proactivos y con capacidades de tr...


Contact Co Srl - Capital Federal

Publicado a month ago

Call Center Obras Sociales Turno Tarde

¡Únete a nuestro equipo de Call Center! Somos una empresa de obras sociales con más de 4 años de experiencia en el rubro, comprometidos con brindar un servic...


Brunetta Grup - Capital Federal

Publicado a month ago

Asesor Telefonico / Con O Sin Experiencia

VENDEDOR TELEFONICO REQUISITOS: -DISPONIBILIDAD HORARIA FULL TIME (presencial de lunes a viernes) -COMPROMISO Y BUENA ACTITUD -18 A 35 AÑOS -BUENA PRESENCIA ...


Volkswagen Central - Capital Federal

Publicado a month ago

Agente Call Center Con Disponibilidad 24/7 Trabajo 100% Remoto (Bilingüe)

Empresa Americana busca personal dinámico para realizar trabajo administrativo para el área de call center y laboral de forma 100% remota. Debe tener entre ...


Fox Clean - Capital Federal

Publicado a month ago

Built at: 2024-11-24T15:27:18.951Z