In collaboration we are working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.
Location : Remote (EMEA)
Employment type : Full-time
Remuneration : Service agreement
DUTIES AND RESPONSIBILITIES :
Graduated with a College / University degree.
- Qualifications in economics / finance or any related field is a plus.
- Excellent command of the English and Japanese languages, both verbal and written (C1)
- Relevant experience background in the forex industry would be considered as an advantage.
- Flexible to work on a weekly rotating shift 24 / 7 (morning / afternoon / night)
- Excellent communication and interpersonal skills.
- Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat, and email systems to monitor performance.
- Works independently and as a part of a team with a willingness to ensure results are achieved.
- Ability to work under pressure and meet deadlines.
- Ability to work effectively in an office-based environment.
REQUIREMENTS :
Assists customers to open trading accounts.
- Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.
- Handles welcome calls / call-back requests.
- Maintains contact with existing clients to ensure high levels of client satisfaction.
- Provides general information regarding platforms and services offered.
- Handling of back-office queries.
- Supporting clients with technical and troubleshooting issues.
- Dealing with customer complaints promptly and effectively.
- Providing support and troubleshooting on Meta Trader platforms.
- Liaising with all departments to resolve issues.
- Suggests ideas and action to develop the market.
- Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.
- Forwards any issues or requests to the head of the department and / or the appropriate department.
- Educates the customer where applicable.
- Ability to work in a dynamic and multicultural environment.
BENEFITS :
Remuneration according to qualifications and experience
- 13th Salary
- Medical Insurance Scheme
- Provident Fund
- Working Permit arrangements for the employee
- Company's Group Discount Scheme
- Free Parking
- Inhouse fitness room with classes
- Modern working space at a central and convenient location of Limassol close to the highway
- Friendly multinational environment
- Opportunities for professional learning and growth