Customer Success Y Relaxation Specialist

Detalles de la oferta

We are helping LA SIESTA find a top candidate to join their team full-time for the role of Customer Success & Relaxation Specialist.

Compensation:
USD 1.8K - 2.5K/month.

Location:
Remote (specific timezone) - GMT-08:00 to GMT-02:00.

Mission of LA SIESTA:
"Improving Lives… One Hammock At a Time."

What makes you a strong candidate:
? You are proficient in operations, customer service, remote work, and ERP (Enterprise resource planning).
? English – Native or fully fluent.

Responsibilities and more:
As we broaden our operations in the US, we are on the lookout for a proactive Customer Success Manager to enhance our client support and ensure outstanding client satisfaction. As a Customer Success Manager, you will play a pivotal role in managing the end-to-end customer experience. Your responsibilities will span across operations, logistics, order processing, helpdesk support, and customer service, ensuring seamless interactions and high-level service delivery. You will work 8:30 a.m. to 5 p.m. EST, with a 30-minute lunch break.

Key Responsibilities:

1) Operations Management:
? Manage day-to-day operations, ensuring optimal customer interaction and service delivery.
? Work collaboratively with our 3-PL partner and our German IT team to streamline processes and boost operational efficiency.

2) Logistics and Order Processing:

? Handle logistics and order fulfillment processes to align with customer expectations.
? Oversee inventory and resolve technical issues to guarantee prompt product delivery.

3) Helpdesk Support:
? Act as the main point of contact for all customer service inquiries and conflict resolution.
? Employ our Helpdesk system to document interactions and maintain up-to-date customer records.

4) Customer Service Excellence:
? Formulate and implement strategies to improve customer satisfaction and loyalty.
? Address customer concerns proactively to foster a positive service experience.

Qualifications:
? Bachelor's degree in communications, Operations, or relevant field.
? Proven track record in customer success or operations management roles.
? Experience with Odoo or similar ERP systems, demonstrating proficiency in leveraging these platforms for improved business operations.
? Exceptional communication skills and a commitment to deliver customer-focused solutions.
? Capable of managing multiple priorities in a dynamic, remote work environment.
? Strong initiative and ownership, aligned with our guiding principles of taking responsibility, continuous improvement, and establishing sustainable structures.

Job benefits:
? PTO.
? Remote work.

Your potential leader(s):
Carl Maximilian Grisar, CEO of Relaxation at LA SIESTA.


Salario Nominal: A convenir

Fuente: Whatjobs_Ppc

Requisitos

Representante De Atención Al Cliente (Home Office)

Importante empresa de Contact Center incorpora operadores telefónicos de atención al cliente. Buscamos perfiles dinámicos proactivos y con capacidades de tr...


Contact Co Srl - Capital Federal

Publicado a month ago

Call Center Obras Sociales Turno Tarde

¡Únete a nuestro equipo de Call Center! Somos una empresa de obras sociales con más de 4 años de experiencia en el rubro, comprometidos con brindar un servic...


Brunetta Grup - Capital Federal

Publicado a month ago

Asesor Telefonico / Con O Sin Experiencia

VENDEDOR TELEFONICO REQUISITOS: -DISPONIBILIDAD HORARIA FULL TIME (presencial de lunes a viernes) -COMPROMISO Y BUENA ACTITUD -18 A 35 AÑOS -BUENA PRESENCIA ...


Volkswagen Central - Capital Federal

Publicado a month ago

Agente Call Center Con Disponibilidad 24/7 Trabajo 100% Remoto (Bilingüe)

Empresa Americana busca personal dinámico para realizar trabajo administrativo para el área de call center y laboral de forma 100% remota. Debe tener entre ...


Fox Clean - Capital Federal

Publicado a month ago

Built at: 2024-11-25T04:31:31.098Z