We are helping LA SIESTA find a top candidate to join their team full-time for the role of Customer Success & Relaxation Specialist.
Compensation:
USD 1.8K - 2.5K/month.
Location:
Remote (specific timezone) - GMT-08:00 to GMT-02:00.
Mission of LA SIESTA:
"Improving Lives… One Hammock At a Time."
What makes you a strong candidate:
? You are proficient in operations, customer service, remote work, and ERP (Enterprise resource planning).
? English – Native or fully fluent.
Responsibilities and more:
As we broaden our operations in the US, we are on the lookout for a proactive Customer Success Manager to enhance our client support and ensure outstanding client satisfaction.
As a Customer Success Manager, you will play a pivotal role in managing the end-to-end customer experience. Your responsibilities will span across operations, logistics, order processing, helpdesk support, and customer service, ensuring seamless interactions and high-level service delivery. You will work 8:30 a.m. to 5 p.m. EST, with a 30-minute lunch break.
Key Responsibilities:
1) Operations Management:
? Manage day-to-day operations, ensuring optimal customer interaction and service delivery.
? Work collaboratively with our 3-PL partner and our German IT team to streamline processes and boost operational efficiency.
2) Logistics and Order Processing:
? Handle logistics and order fulfillment processes to align with customer expectations.
? Oversee inventory and resolve technical issues to guarantee prompt product delivery.
3) Helpdesk Support:
? Act as the main point of contact for all customer service inquiries and conflict resolution.
? Employ our Helpdesk system to document interactions and maintain up-to-date customer records.
4)
Customer Service Excellence:
? Formulate and implement strategies to improve customer satisfaction and loyalty.
? Address customer concerns proactively to foster a positive service experience.
Qualifications:
? Bachelor's degree in communications, Operations, or relevant field.
? Proven track record in customer success or operations management roles.
? Experience with Odoo or similar ERP systems, demonstrating proficiency in leveraging these platforms for improved business operations.
? Exceptional communication skills and a commitment to deliver customer-focused solutions.
? Capable of managing multiple priorities in a dynamic, remote work environment.
? Strong initiative and ownership, aligned with our guiding principles of taking responsibility,
continuous improvement, and establishing sustainable structures.
Job benefits:
? PTO.
? Remote work.
Your potential leader(s):
Carl Maximilian Grisar, CEO of Relaxation at LA SIESTA.
