Customer Success Partner Senior Advisor - SAP Business Technology Platform (BTP) At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
Meet Your Team: At SAP, we're passionate about helping our customers achieve their business goals through innovative technology solutions. The BTP Customer Success team is at the forefront of this mission, working closely with customers to ensure they get the most value out of our platform.
What you'll do The Business Technology Platform (BTP) Customer Success Partner (CSP) will proactively engage with an assigned portfolio of customers to drive them to leverage BTP as the go-to platform for integration, extension, innovation, and analysis scenarios within the Intelligent Enterprise.
The BTP CSP will build relationships with technical decision-makers to ensure that SAP customers' consumption of BTP Cloud services aligns with SAP's Intelligent Enterprise strategy. The BTP CSP will also engage customers to activate their initial adoption, promote retention, and foster loyalty.
Primary Responsibilities: Partnering with customers to sustainably increase their consumption of SAP Business Technology Platform (BTP) services and coordinating activities with the Account Team by building out a joint outcome-based plan and driving a mutual understanding of IT architecture and business value.Understanding the big picture, delivering expertise in digital transformation, and advising on technical and business architectures.Serving as the primary SAP BTP strategic point of contact and orchestrating success resources across SAP and customers by leveraging assets of the SAP BTP engagement model.Analyzing your customer's technical needs and executing consumption plans for your assigned customers.Providing recommendations and preparing the customer to make the best use of the solution, in alignment with SAP's strategy and roadmap.Acting as a voice of the customer to internal SAP stakeholders.Collaborating with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, and Partners.The BTP-CSP Senior Advisor may also be assigned to fulfill a customer's premium subscription services.What you bring: 5-6 years of experience in Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, or Consulting.Foundational knowledge of public cloud platforms (PaaS) and providers.Excellent understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.Professional experience with implementing cloud initiatives.Multi-lingual skills are a plus, depending on the region.Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook.Excellent verbal and non-verbal communication skills.Excellent analytical skills.Education: Bachelor's degree or equivalent.Professional Training & Certification: Certification in enterprise architecture (e.g., TOGAF) is a plus.Familiarity with design thinking methodology is a plus.Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 401899 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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