We are looking for a Customer Success Manager to play a strategic role in ensuring customer retention and achieving revenue goals.
This position acts as a bridge between regional and local teams, focusing on implementing initiatives that positively impact key performance indicators (KPIs), while enhancing client relationships and driving operational efficiencies.
KEY RESPONSIBILITIES: Support the team in resolving operational challenges and identifying improvement opportunities.Actively participate in committees to ensure customer-focused decisions.Implement negotiation strategies for revenue initiatives and operational adjustments.Track and monitor team goals to ensure target achievement.Develop and execute revenue management strategies.Manage and optimize key performance indicators (KPIs) to drive continuous improvement.Collaborate with regional teams to optimize processes and support transformation initiatives.Promote the company's product portfolio, recommending new services to clients.Act as the main point of contact for internal client requests and support.Ensure compliance with health and safety regulations within the team.YOUR QUALIFICATIONS: Bachelor's degree in Business Administration, Communications, Marketing, or related fields.Postgraduate studies or specialization in Negotiation, Conflict Management, or Customer Experience.7-10 years of experience in customer service or managing client portfolios.Intermediate/Advanced English proficiency.Strong knowledge of MS Office; experience with Salesforce and Google Workspace is desirable.Excellent leadership and communication skills, with a customer-centric approach.Analytical mindset, focused on driving results.Flexibility and adaptability to change and new challenges.Strong organizational and planning skills.Ability to work under pressure while maintaining a high level of responsibility and integrity.Seniority levelMid-Senior level
Employment typeFull-time
Job functionCustomer Service
IndustriesTechnology, Information and Internet
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