Customer Success Manager

Confidencial is seeking a Customer Success Manager. This position will report to our Senior Vice President of Customer Success. This is a remote position: You can join our team from anywhere in Europe with a reliable internet connection.
Our Customer Success is unique as our platform hosts customer's strategies (Objectives and Key Results: OKRs) requiring a highly consultative approach among our Customer Success Managers in addition to SaaS responsibilities. This means high touch and low volume of accounts.
The DetailsAs Customer Success Manager, you will:
Become an expert on Confidencial's platform to educate customers on the use and benefits of our strategy execution software.Read "Measure What Matters".Surgically manage and lead onboarding of Confidencial, which includes executive to individual contributor level training, strategic and tactical execution, risk mitigation, and highly effective project management.Effectively manage external and internal stakeholders including product, engineering, sales, and support on commitments made to customers.Use your expert product knowledge to constantly define value for our customers.Work directly with our Technical Success engineers to innovate unique
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