Sourcefuse is looking for a Business Process Analyst or Customer Success Manager who thrives on solving complex challenges and driving real-world results for our enterprise clients.
In this role, youll partner with customers to map their processes, ensure seamless adoption of our technology, and lead change management initiatives that unlock transformative value.
This is a critical role in our success, offering a unique opportunity to shape the future while working closely with cutting-edge technology and high-impact clients.
Responsibilities : - Conduct value stream mapping to analyze and align customer processes with platform capabilities.
- Lead change management initiatives, guiding customers through the adoption journey to ensure successful implementation and measurable outcomes.
- Collaborate with product and engineering teams to tailor solutions that address specific client needs.
- Build strong relationships with stakeholders, acting as a trusted advisor and advocate for customer success.
- Develop and refine best practices for onboarding, process optimization, and long-term value delivery Qualifications : - Advanced/near native english level (C1 or C2) - Based in LATAM - Experience in business process analysis, customer success, or related fields, preferably in enterprise SaaS or supply chain solutions.
- Strong skills in process mapping, problem-solving, and cross-functional collaboration.
- Excellent communication and relationship-building abilities.
- Passion for delivering value and driving change in enterprise environments.
- Comfort working in a fast-paced startup setting with a hands-on, team-oriented approach.
What We Offer: - The opportunity to work 100% remote and to shape the trajectory of an innovative, high-growth startup.
- A collaborative and supportive team culture where your ideas matter.
- The chance to work with industry-leading clients and drive transformative change in their operations.
- Salary range: $3300 - $3700 USD per month