Job Description - Customer Services eCommerce Specialist (MER0003DON) Welcome to Mercedes-Benz Korea. We are seeking a Customer Services eCommerce Specialist to lead the project for the implementation of the MBK Customer Service eCommerce platform. In this role, you will ensure that digital platforms are designed with a focus on customer needs and satisfaction. You will also be responsible for operating digital customer platforms with high efficiency and minimizing issues, all while delivering an exceptional user experience. Join us in shaping the future of our eCommerce services!
You will be responsible for: CS eCommerce Platform ImplementationLead and coordinate local implementation of new CS eCommerce platform Around-the-Car under HQ initiative in collaboration with HQ/Region/IT following Agile software development cycle.Act as main contact point representing the market for all ATC project-needs to HQ, Region and other global counterparts.Coordinate with a large group of internal stakeholders such as CS Marketing, Logistics, IT, Accounting and Legal to design a seamless online customer journey and efficient direct online sales model.Define local requirements with Business Unit in comparison with the central blueprint by conducting cross-functional alignment workshops and gap analysis activities.Facilitate between internal and external stakeholders.Validate system readiness by overseeing UAT/E2E Testing and ensuring product quality prior to end-customer go-live.Manage hypercare period post go-live together with IT for stabilized system and business operation.Create regular and adhoc project status reports and materials for stakeholder & management communication.Manage contracts (i.e. Service Agreements) between MBK and other MB entities.Align and manage project budget with local Controlling team & HQ project team.Steer and align with our network stakeholders to ensure they are engaged with commitment.Identify potential risks for new business impact and collaborate with relevant stakeholders to mitigate and ensure successful business process and setup.Qualifications Education:
4 year university graduate
Bachelor's degree in business administration/automotive related majors preferred
Information Communication Certification holder of large advantage / mandatory
Experience:
8-10 years of experience in digital platform management, CRM processes and tools, preferably in auto or luxury retail industry.
Salesforce (Service Cloud, Marketing Cloud) knowledge preferred.
Project management skill.
Specific knowledge:
Strong operational skill with attention to details.
Good at playing with numbers and statistics with strong OA (MS Excel) skill.
Excellent communication skill both Korean and English (verbal, written and presentation).
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