Customer Service Representative_Leb

Customer Service Representative_Leb Apply locations Argentina - Buenos Aires time type Full time posted on Posted 30+ Days Ago job requisition id JR0002111
Main duties and responsibilitiesCommunication with customers in written and via phone with defined SLA (response time) and quality standardsKeeping records of customer´s interaction and contactsResearching required information using internal systems and resourcesCommunication and coordination with CS Team members, internal departments, and GB officesFollowing-up in customer inquiries not immediately resolvedIdentifying and escalating priority issuesRecommending process improvementsDuties and responsibilities can be changed after arrangementPrincipal accountably Providing customers with correct and complete informationEnsuring maintaining of KPIs and SLAsEnsuring the contact logging software is correctly used to allow reports and analysisMaintaining internal rulesReporting and collaborationReporting to Customer Service Team LeaderMember of the local Customer Service TeamCollaboration with internal departments and GB officesKey competenciesSecondary education degree or University degree (Bc/MA)Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)Fluent knowledge of French (intermediate / upper-intermediate, both written and spoken) is an advantagePC literate with experience with MS OfficeGood communication skillsPreferable skills and competenciesPrevious experience in Customer Service is an advantage (international environment is a significant advantage)Customer orientedAttention to detail and accuracyEnjoys a fast paced, ever changing environmentTeam playerGood analytical skills, focused on problem solvingAbility to handle stressMulti-taskingExperience with Salesforce is an advantageEducation and qualificationsSecondary education degree or University degree (Bc/MA)
ExperiencePrevious experience in Customer Service is an advantage, but not a must. Position is suitable also for fresh graduates.

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