Customer Service Representative (Hvac, Plumbing, Electrical, Or Construction)

Job Title: Customer Service Representative (CSR) Location: Remote (EST Time Zones) Salary Range: up to 1500 USD Work Schedule: Monday to Friday, 8:00 AM and 4:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent.
We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies.
Discover a world of career possibilities with Sagan.
Position Overview: We are looking for a dedicated Customer Service Representative to provide excellent customer support and manage inbound and outbound customer scheduling.
The CSR will interact with and support field technicians, ensuring smooth coordination and great customer service.
The ideal candidate must have strong communication skills, an ability to focus on tasks, and a productive work ethic.
Key Responsibilities: Customer Scheduling and Support: Handle inbound and outbound customer communications, schedule services, and ensure timely responses to customer inquiries.
Field Technician Support: Collaborate with field technicians to ensure customer service operations run smoothly.
Communication: Provide clear and professional customer communication through internet phone systems and CRM tools.
Administrative Support: Manage customer records, data entry, and system updates through the Google Suite and CRM software.
Qualifications: Proficient in English with strong communication skills and minimal accent.
Basic knowledge of CRM systems, Google Suite, and internet phone systems.
Ability to stay focused on tasks and remain productive.
Strong attention to detail and the ability to multitask.
Nice-to-Haves: Knowledge of the HVAC, plumbing, electrical, or construction industries.
Spanish language skills.
Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.