Customer Service Representative - Financial Derivatives

Responsibilities:

Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
Solve customer complaint issues, and create and document report analysis
Optimize customer complaint processes and improve service quality
Handle unpredictable emergencies in an efficient and timely manner
Perform adhoc tasks and reports assigned by shift leader and/or managers
Requirements:

Bachelor's degree or diploma, preferably in a finance-related major
Prior customer support experience with exposure to an e-commerce or financial industry background is a must
Excellent communication skill in English; additional knowledge of Arabic language would be an advantage
Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach