Only resumes submitted in ENGLISH will be considered! We are an education company based in the US, dedicated to empowering the next generation for success in the realms of artificial intelligence (AI), big data, and Internet of Things (IoT) through comprehensive instruction in both software and hardware coding, big data analysis, and AI projects. With a global reach, we've educated thousands of students from various corners of the world.
We are currently seeking a proactive and detail-oriented individual to join our team as a full-time customer service representative with a focus on social media marketing. In this multifaceted role, you will be responsible for facilitating communication with parents and students regarding class scheduling, billing inquiries, and other customer service matters, primarily through email and SMS channels.
Additionally, you will play a key role in managing our schedule and organizing our courses as well as making sure we have a constant flow of new classes.
If you are an experienced remote worker, are passionate about customer service and have a knack for social media marketing, we'd love to hear from you!
Requirements: Bachelor's degree 2+ years of experience in customer service or a related field. 1+ years of digital marketing experience Strong attention to detail and methodical approach. Exceptional written communication skills for accurate email and SMS correspondence. Excellent English proficiency Proficient multitasker capable of thriving in a fast-paced environment. Quick learner with a knack for adapting to new technologies. Independent learner Team player who proactively supports colleagues. Must have appropriate hardware (computer/laptop) and a reliable internet connection to work remotely and access necessary systems and tools. Nice to have: Bachelor's Degree in IT, CS, Business, or a related field Knowledge of CRM software such as Salesforce, Zendesk, etc. Experience in community management and social media management Demonstrated ability to grow social media presence and engage with online communities Basic knowledge of any programming language. Job Type: Full-time
Pay: $600,000.00 - $750,000.00 per month
Application Question(s): Briefly explain your experience in Digital Marketing Is your resume submitted in English? Do you have your own equipment + a stable internet connection? Are you willing to work the afternoon shift (4PM EST- 1AM EST) Education: Bachelor's (Preferred) Experience: Customer Service Representative: 2 years (Required) Digital marketing: 1 year (Required) Language: English (Required)
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