Customer Service Representative

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Join a passionate remote team that values customer care! As a Customer Service Representative, you'll support customers, solve challenges, and make a difference all from the comfort of home.

Your Mission : Day to Day Responsibilities

- Be the first point of contact,
providing caring and efficient service for customer inquiries.
- Manage customer move-ins, move-outs, and payment processing for a self-storage facility, ensuring smooth transactions.
- Conduct persuasive phone sales calls to potential customers, highlighting the benefits of storage solutions.
- Handle a high volume of inbound / outbound calls, emails, and chats, delivering exceptional service.
- Use active listening to address concerns, overcoming obstacles to achieve positive outcomes.
- Maintain accurate customer records in CRM and document all interactions.
- Foster long-term customer relationships, supporting the growth of our business.

Your Toolbox : Skills to be Successful

- 2+ years in customer service, sales, or call center environments.
- Strong communication skills and the ability to connect with people from diverse backgrounds.
- Detail-oriented with excellent organizational skills and multi-tasking abilities.

- Critical problem-solver with a knack for finding solutions.
- Ability to work flexibly, including weekends, with a schedule provided 2 weeks in advance.
- Based in Argentina with the ability to work remotely.

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