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Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.
Description and RequirementsCustomer Service Representative for eCommerce route for Latin American Spanish countries will be responsible for effectively communicating with customers post sales by receiving inbound interactions via voice, chat, and/or email assisting customers with online order inquiries, processing order requests, order cancellations, returns, and resolving other issues that arise as well as performing other duties as assigned. The goal is to provide exceptional customer experience on every interaction.
Representatives will accurately log interactions with customers including reasons for customer interactions and actions/resolutions provided by the representative. They will create and maintain follow-ups with customers to provide the best customer experience. Identify issues that need escalation and pass them on to the appropriate person. Make attempts to save the sale on inbound/outbound interactions. Have the ability to professionally communicate with internal and external customers. In addition, agents should feel empowered to recommend improvements or changes to internal processes to meet or exceed goals and achieve the highest level of customer satisfaction and meet attendance and punctuality standards.
Minimum Education: High School Degree or any studies related to PC/technology.
Minimum Experience: Two years working in customer-facing areas, specifically Customer Support experience.
Area of Expertise: IT related experience to be able to recommend PC products.
Required Licenses/Certifications: Intermediate English level, Intermediate Excel Skills.
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