Job Description - Customer Service Processes (BEI00000PZ) Description Objective of job Provide support to District Managers about CS related processes implementation and parts data analysis.Provide coaching and support to dealerships about parts management.Update all the parts business data reports.Responsible for Region North CS Marketing Initiating and being responsible for Region North CS marketing projects including project concept raising, project planning, processing & execution, communication and delivery to dealers, project analysis & reports running.CS Marketing operation issues.CS Marketing regulations and requirements' interpretation.CS marketing materials guidance.CS marketing activities' communication and management.Coordination for central CS marketing aligned events including communication and Q&A to dealers, feedback as well as report to the central.Preparing the Region North CS budget plan, various reports to the central and region, CS quarterly newsletters and conference presentations.Regional dealer conference CS Session planning, organization, execution, and documentation.Reporting Responsibilities Parts daily report, monthly report, and weekly forecast.CS retention rate monthly report.Assisting with annual TA.CS business management report.Other CS related report.Becoming part of Mercedes-Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company that has the goal to build the most desirable cars in the world. Empowered by visionary colleagues who share the same pioneering spirit. Together for excellence.
Qualifications Education
- University degree preferred.
- Good command of written and verbal English.
Experience
- Background in the automotive/IT industry (preferably) with retail experiences, excellent oral and written skills with sound problem-solving abilities.
Specific Knowledge
- Knowledge of retail/wholesales operation (Specific knowledge of Automobile dealer operations a plus).
- Knowledge on automotive After-Sales Dealer Management Systems.
- Coaching and communications skills.
Organization
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