Job category: Call Centre and Customer ServiceJob type: Permanent - Full timeAbout this roleCustomer Service Officer Working for the world's leading sustainable building materials company.Based at Norwest/ Bella Vista NSW.Supporting the business deliver exceptional results.Ongoing training & development opportunities.The Opportunity: We are currently looking for a Customer Service Officer for our Norwest office.
In this key role, you will be joining a well-established team who provide Customer Service support to our fantastic clients. Working in a fun environment you will be dealing with a wide range of people from labourers to project managers which combine inbound enquiries and outbound order confirmations.
Key responsibilities: Handle customer enquiries promptly and courteously and advise of any delays.Process customer orders in an accurate and timely manner.Maintain regular and effective communication with both sales and production staff.Escalate any customer issues that you are unable to resolve to the appropriate department/manager.Liaise with despatchers as necessary to effectively reduce costs whilst maintaining optimum service levels to customers.Ensure full knowledge and compliance with the Allocation Procedure Manual.Consistently improve on processes.Duties may be varied from time to time consistent with the employee's training and skills and such varied duties are to be performed to standards that will be specified as required.Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner.Be the main point of contact for customers and employees.About you: Previous experience in a customer service similar role.Prior experience in processing high volume of data or orders/transactions.Be comfortable working in a fast-paced environment and be comfortable talking on the phone with customers, often taking 50-100 calls a day.Available to work shifts starting between 5:30am and 7:30am and finishing from 3:30pm to 5:30pm.Strong written and verbal skills with the ability to clearly communicate openly and effectively with customers and stakeholders at all levels.Excellent problem-solving & conflict resolution skills are essential.Have excellent attention to detail & high-level proficiency in Google & MS Office.This is an outstanding opportunity to join our high performing team and to contribute to our world leading business.
Why Holcim? We will invest in your growth, providing you with direction, leadership, and recognition with supportive management setting realistic targets and goals. We will value your contribution and nurture your personal and professional development in a culture focused on the recognition of effort and reward for achievement and an inclusive and friendly team environment.
Apply now! Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings. Candidates must hold valid Australian work rights with no restrictions on employment duration or hours.
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