At Ecolab, we take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food and healthy environments. The primary focus of the Customer Service Manager is to oversee the Customer Service group to ensure customers are set-up and maintained with high quality, efficiency and with adherence to global standards. The Customer Service Manager will have a close business relationship with all levels of the divisions support; understand their sales initiatives, strategy, and requirements for customer structure. They'll develop a high performing team and meet staff requirements to deliver SLA's and value added support.
What You Will Do: Talent Development Hire, recruit, and employ the organization with diverse future leaders and talentDevelop both individual contributor roles and managing othersEnsure all associates have a current development plan, regular career path reviews, with active development plans and career path progressEnsure a healthy succession bench and feed talent into the CompanyTake effective actions to ensure teams have expandable and transferrable skillsMake staffing decisions to address performance needs and continuously improve team skill levelEffectively utilizes recognition and reward systemsLeadership Drive the Ecolab Leadership ModelEmbrace the Ecolab culture of putting customers firstPromote teamwork and a positive environmentDrive the LSS DMAIC project methodology and instill a culture of continuous improvementIs recognized as a role model and openly communicates with othersRelationships Have a key role with the Division Sector and Operational leadership teamTake actions to consistently increase customer satisfactionMaintain existing relationships with vendors, customers, corporate and all levels of field sales managementAddresses and resolves issues raised by internal and external customers in a timely manner with root cause and corrective actions being takenDrive results through knowledge-based relationships with other departments, divisions, functions and customersOpenly communicate with associates, peers, and manager with transparency, trust, and engagementEncourages subordinates to take risks and provide a safety net for them in an open environmentProactively seek out and drive process efficiency using CI processLead change and demonstrate change agilityFoster an environment to improve job processes and proceduresDelivering Results Deliver consistent high-quality results in new and replicable waysEffectively use control mechanisms to maintain results and quickly bring results back into controlDeliver high quality individual and team performance that meets personal and team targets, due dates, and quality standards measured by department KPI's and SLA'sMinimum Qualifications: Bachelor's degree, or demonstrated equivalent work history in leading complex work groupsLeadership experience across multiple groups and business units, Customer Service-oriented will be preferred.Supervisory experience over multi-process teamsPreferred Qualifications: High potential for next level positionExcellent oral, written, and presentation skills with demonstrated experienceAbility to manage, assess and develop a large staffAbility to work independently in a multi-division, fast paced environmentAnalytical thinkerExperience with Microsoft Office Suite software (Excel, PowerPoint, Word, Visio, Access and Outlook), and SAPKnowledge of Ecolab's policies and proceduresHigh level of working knowledge of the systems and technology for the businesses and programs supportedCustomer Service or Customer Master Data Experience
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