You're an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That's why we would like to keep developing our company with you. Keeping your future in mind, we're making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.
Customer Service Manager
Company: B. BRAUN AUSTRALIA PTY. L
Functional Area: Customer Services
Working Model: Hybrid
Full time, permanent role Supportive team environment - join a Great Place to Work! We are seeking a proactive and experienced individual to join our Supply Chain Management & Operations team as a Customer Service Manager.
Reporting to the Senior Manager, Supply Chain & Operations, this key role will focus on enhancing our customer service operations across the B. Braun ANZ business, ensuring our customers receive the highest level of service and support, and effectively managing and motivating an experienced team while supporting the broader business requirements.
Your Responsibilities Lead and motivate the customer service team, fostering clear communication, empowerment, and collaboration. Set and track performance goals, conduct reviews, and ensure adherence to company policies and service standards. Maintain seamless communication between internal teams and external stakeholders, conveying sales and company policies effectively. Inspire and promote a positive work environment, recognising achievements and directing training and development. Encourage accountability, ownership, and responsibility within the team to ensure customer satisfaction and company success. Identify and implement process improvements to enhance efficiency and effectiveness in customer service operations. Adherence to all policies and procedures, ensure compliance with the Quality Assurance System, and perform other duties as required. About You Ideally, your background will include:
Several years' experience in a Customer Service Management role with demonstrated ability to manage and lead a team (including remote working), ERP System experience, SAP preferred. Proficiency in MS Office (Outlook, Word, Excel) Proven track record of delivering high levels of customer service and satisfaction. Strong analytical skills, high attention to detail, collaborative work ethic, and high standards of quality and professionalism. Ability to manage multiple tasks, excellent interpersonal and communication skills, and a positive, proactive attitude. Desirable: Experience within the Health Industry and understanding of business processes such as regulatory affairs, pricing, and supply chain In return, we offer flexible working conditions, paid parental leave, 17.5% annual leave loading, paid volunteering/community leave, tailored career development and more.
About Us As a global company and an equal opportunity employer, B. Braun embraces and encourages diversity, and we encourage applications from all different backgrounds to represent the customers and partners that we support.
Founded in 1839 and headquartered in Germany, B. Braun is one of the world's leading manufacturers and providers of healthcare solutions with a diverse portfolio of products and systems. With a global footprint in over 62 countries, B. Braun is committed to sharing expertise and maintaining a painstaking approach to quality: making a significant contribution to improving healthcare.
All applicants MUST have full working rights in Australia and a valid NSW Driver's License, and be fully vaccinated against COVID-19. If this opportunity is of interest, click "Apply Now" and forward us your resume. For more information, please contact Manisha Khare at ******
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