Job Description: Customer Service Advisor Norwegian Speaker Location: Oriente, Lisbon, Portugal Job Type: Full-Time (6-Month Contract, with Potential Extension) About the Role Are you fluent in Norwegian and passionate about delivering outstanding customer experiences?
Join us , where you'll serve as a Customer Service Advisor , assisting users across multiple platforms.
This is your opportunity to work in a dynamic and multicultural environment, enhance your career, and enjoy Lisbons vibrant lifestyle.
Key Responsibilities Customer Support: Provide exceptional pre-sales, technical, and general support to customers in Norwegian via phone, email, chat, and social media platforms.
Handle customer concerns professionally and align communication with the company's tone and voice across private (email/phone/chat) and public (social media/forums) channels.
Troubleshooting & Problem Solving: Address and resolve customer inquiries and technical issues efficiently while enhancing customer satisfaction.
Provide comprehensive product information and solutions to ensure clients maximize their experience.
Documentation & Collaboration: Maintain accurate records of all customer interactions to ensure quality service and continuity.
Work closely with team leads and escalate cases when advanced troubleshooting is required.
Who Were Looking For Languages: Native-level Norwegian (written and spoken).
Proficiency in English (B2 level or higher).
Experience: Previous experience in customer service or technical troubleshooting is preferred but not mandatory.
Prior experience using digital communication tools is an advantage.
Skills: Excellent communication and problem-solving skills.
Ability to multitask and handle time-sensitive queries in a fast-paced environment.
A proactive, customer-first attitude to create positive outcomes for users.
Compensation and Benefits Base Salary: 1,500 gross per month (paid over 14 months).
Performance Bonus: 120/year (paid monthly).
Meal Allowance: 7.23/day (net), tax-free, loaded on a prepaid meal card (~159/month for 22 working days).
Relocation Package: Flight reimbursement after 6 months of employment.
Option for subsidized shared accommodation at 280/month (deducted directly from salary).
Health Insurance: Provided after 6 months of employment.
Total Package: Approx.
22,440 gross annually (includes bonus, meal allowance, and salary).
Working Environment Schedule: Standard hours: 8:00 AM to 5:00 PM , Monday to Friday.
Rotational schedules may apply based on business needs.
Location: Based at the Oriente Office in Lisbon.
Work is on-site , with potential remote work options after the onboarding period, subject to performance.
Training and Development Comprehensive Training Program: Duration: 20 working days (fully paid).
Covers essential tools, systems, and customer service protocols.
Aimed at integrating you into the team and ensuring success in the role.
Contract Details Type of Contract: Fixed-Term Contract ( 6 months ), with the potential for transition into a permanent role based on performance.
Trial Period: 1 month.
If you're ready to make an impact and grow your career in customer service, apply now!
Submit your updated CV and a cover letter explaining why you're the perfect fit for this position.
Join us today where your skills will be valued, and your career will thrive!