Technical Customer Service Representative (Dutch Speaker) - Lisbon, Portugal Are you a Dutch-speaking professional looking for an exciting opportunity in sunny Lisbon?
A leading international company in the customer service industry is seeking technical support specialists to join their growing team.
Position Overview: Were looking for a technically-inclined Customer Service Advisor to provide comprehensive support through multiple channels including phone, email, chat, and social media platforms.
This role combines technical troubleshooting with customer service excellence in a dynamic, multicultural environment.
Required Qualifications: Native Dutch language proficiency Minimum B2 level English Technical customer service experience (preferred) Experience in technical troubleshooting (preferred) Strong communication skills across multiple channels Ability to adapt communication style for different platforms Key Responsibilities: Provide technical support and troubleshooting assistance Handle pre-sales inquiries and general customer questions Manage customer interactions across various channels (phone/email/chat/social media) Adapt brand voice and tone for both private and public communications Document case information and maintain accurate records Manage escalations and route issues to appropriate support tiers Deliver professional customer service in line with company standards We Offer: Base Salary: 1,100 per month (paid 14 times per year) Performance Bonus: 120 monthly (12 months) Complexity Bonus: 135 monthly (12 months) Total Annual Income: 18,460 Daily Meal Allowance: 7.23 (net) Health Insurance (after 6 months) Flight Ticket Reimbursement (after 6 months) Subsidized Accommodation: Private room for 280/month (deducted from salary) Working Conditions: Location: Orient, Lisbon Contract Type: Permanent (CDI) with 3-month trial period Schedule: Monday to Friday: 8 AM - 8 PM | Saturday to Sunday: 8 AM - 5 PM Work Environment: On-site (possibility for remote work may be discussed) This position offers an excellent opportunity to live and work in beautiful Lisbon while developing your career in an international environment.
Join a dynamic team in one of Europe's most vibrant cities, where you'll have the chance to grow professionally while enjoying an exceptional quality of life.
Interested candidates should be available to start immediately and be prepared to relocate to Lisbon, Portugal.
The exact starting date will be discussed during the recruitment process.
For more information about this opportunity or to submit your application, please contact our recruitment team.
[Note: This role is currently active and accepting applications.
Immediate start available for the right candidate.]