Job Advertisement: Customer Service Advisor German Speaker Location: Oriente, Lisbon, Portugal Job Type: Full-Time About the Role We are seeking a dynamic and motivated Customer Service Advisor German Speaker to join our team in Lisbon, Portugal.
In this role, you will assist customers with product inquiries, provide technical troubleshooting, and ensure a high level of customer satisfaction across various communication platforms, including phone, email, chat, and social media.
Responsibilities Support customers in pre-sales inquiries , general questions, and technical troubleshooting .
Respond to inbound communications through phone, email, chat , and social media channels.
Adapt the company's brand voice and tone when interacting with private and public audiences.
Accurately document customer issues and resolutions for follow-up and future case reference.
Professionally handle customer escalations and provide effective solutions.
Requirements Language Skills: Native-level German proficiency.
Advanced English skills (B2 level or higher).
Experience: Previous experience in technical customer service (voice, email, or chat) is preferred.
Background in technical troubleshooting is an advantage.
Key Competencies: Excellent problem-solving skills.
Strong oral and written communication.
Ability to work effectively in a fast-paced, solution-driven environment.
Working Conditions Schedule: Shifts: 5 days/week (rotational), 8 hours/day (40 hours total).
Hours: Monday to Friday: 8:00 AM 8:00 PM.
Saturday and Sunday: 8:00 AM 5:00 PM.
Location: On-site at Oriente, Lisbon (with potential for remote work based on performance and company policy).
Compensation and Benefits Total Monthly Package: Approx.
1,280.31 (Gross) Base Salary: 1,100 (paid over 14 months).
Performance Bonus: 120/year (10/month).
Complexity Bonus: 135/year (11.25/month).
Meal Allowance: 7.23/day , net, through a prepaid meal card (~159/month for 22 working days).
Other Benefits: Health Insurance: Provided after completing 6 months of employment .
Relocation Package: Flight Ticket Reimbursement after 6 months.
Option to rent a room in company-provided, fully furnished apartments for 280/month (deducted from salary).
Holiday and Christmas Bonuses: Paid monthly as part of the base salary.
Training Details Duration: 20 working days.
Content: Comprehensive training covering product knowledge, troubleshooting systems, communication methods, and customer management tools.
Compensation: Proportional payment provided during training.
Contract Details Employment Type: Fixed-Term Contract ( 6 months ) with the possibility of extension to permanent (based on performance).
Trial Period: 3 months.
How to Apply Are you a German-speaking professional with a passion for customer service and technical support?
If so, wed love to hear from you!
Submit your application today , including your CV and a brief cover letter, and take the next step in your professional journey by joining our diverse team in Lisbon.