Join Our Team as a Bilingual Brand Advocate (Polish & English)!
Are you a sports enthusiast fluent in Polish and English?
We are seeking a dynamic Customer Support Specialist to join our team and represent a top global sports brand.
If you enjoy helping people and thrive in a fast-paced environment, this opportunity is for you!
Role Overview: As a Bilingual Brand Advocate, you will be the primary contact for our Polish and English-speaking customers, ensuring they have a seamless experience with our brand.
Your role is vital in resolving inquiries and delivering exceptional customer service.
Key Responsibilities: Engage with customers via phone, email, and chat in both Polish and English.
Diagnose and resolve technical issues with detailed solutions.
Investigate and address complex customer inquiries.
Deliver high-quality customer service and build strong customer relationships.
What We Offer: Salary Options: Remote work: 3500 BGN gross Hybrid in Athens: 3400 BGN gross Comprehensive training to ensure your success.
Monthly transportation/internet allowance of 50 BGN.
Additional compensation for night shifts (if applicable).
Bonuses for significant life events (marriage, birth/adoption, graduation).
Health and dental care plans.
Life insurance coverage.
Multisport Card (partially funded by the employer).
Discounts on a variety of goods and services.
Convenient office location near public transport in Sofia.
Working Schedule: Monday to Saturday, 11:00 am - 8:00 pm (5 days per week, 40 hours per week).
Schedules are provided one month in advance.
Ideal Candidate Profile: Fluent in Polish and English, both written and spoken.
Strong problem-solving and analytical skills.
Passionate about the sports industry (a plus!).
Positive and professional demeanor.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively.
Ready to Join a Winning Team?
Apply today and become part of a team dedicated to delivering outstanding customer experiences.
Application Deadline: January 6, 2025.
Note: Only local candidates, please.