Customer Service BDC / Appointment Setter Associate - Mercedes-Benz of Nashville in Franklin, TN at Sonic AutomotiveLocation: 630 Bakers Bridge Avenue
Franklin, TN 37067
Job Type: Other
Experience: Associate
AboutMercedes-Benz of Nashville is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way, from the way we treat our guests to sharing opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!
Our associates are happy to work here because: We boast the lowest turnover in the industry.We provide award-winning training (Training Magazine Top 125, and Brandon Hall Awards).We are committed to developing and promoting within the company.Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k, and PTO.We encourage peer-to-peer teamwork and recognition.Special benefits to purchasing and leasing a car.Personal Automotive Concierge Service.Job DescriptionThe Service BDC Associate is responsible for generating service appointments with customers that contact the dealership via the internet. The Service BDC Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. This highly accountable position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and closely track customer interest. The Service BDC Associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
Duties and Responsibilities: Respond to internet inquiries with courtesy, accuracy, and professionalism.Promptly and accurately enter all customer inquiry data into the CRM.Generate service appointments.Conduct phone surveys to assess customer preferences and quality of experience.Effectively utilize lead management tools.Compile all necessary reports, forms, and other documentation on a timely basis.Perform other job-related duties as assigned.Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.Excellent verbal and written communication skills.Ability to work independently and as part of a team in a fast-paced environment.Ability to work in a call center environment.Strong organizational and time management skills.Ability to read and comprehend rules, regulations, policies, and procedures.We offer a comprehensive benefits package and a competitive compensation package.
It's time to make the most important move of your career. From our cooperative team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEO guidelines.
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