Customer Service BDC / Appointment Setter Associate - Mercedes-Benz of McKinney in McKinney, TX at Sonic AutomotiveLocation: 2080 N. US 75 Central Expressway
McKinney, TX 75070
Job Type: Other
Experience: Associate
AboutMercedes-Benz of McKinney is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests to sharing opportunities for our employees to grow as we grow, we are proud of what we're doing here and would love to tell you about our opportunities!
Our associates are happy to work here because: We boast the lowest turnover in the industry.We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).We are committed to developing and promoting within the company.Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.We encourage peer to peer teamwork and recognition.Special benefits to purchasing and leasing a car.Personal Automotive Concierge Service.Job DescriptionThe Service BDC Associate is responsible for generating service appointments with customers that contact the dealership via the internet. The Service BDC Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. This highly accountable position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and closely track customer interest. The Service BDC Associate will be trained to understand all products and services offered, and will become knowledgeable of inventory as well as financing and incentive programs.
Duties and Responsibilities: Respond to internet inquiries with courtesy, accuracy, and professionalism.Promptly and accurately enter all customer inquiry data into the CRM.Generate service appointments.Conduct phone surveys to assess customer preferences and quality of experience.Effectively utilize lead management tools.Compile all necessary reports, forms, and other documentation on a timely basis.Perform other job-related duties as assigned.Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.Excellent verbal and written communication skills.Ability to work independently and as part of a team in a fast-paced environment.Ability to work in a call center environment.Strong organizational and time management skills.Ability to read and comprehend rules, regulations, policies, and procedures.We offer a comprehensive benefit package and a competitive compensation package.
All your information will be kept confidential according to EEO guidelines.
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