Influx is a dynamic startup revolutionizing customer support for tech companies and eCommerce brands with our scalable, elastic, and turnkey solutions.
We're on the lookout for talented agents to join our team and become ambassadors for our clients, delivering exceptional service to customers. In this remote role, you'll thrive by providing timely and high-quality resolutions to customer queries. Your ability to multitask and manage both simple and complex processes with composure under pressure will ensure consistent and reliable delivery.
Join our vibrant team and make a tangible impact on customer satisfaction every day.
What We Offer
- A work-from-home arrangement, which provides some flexibility to a degree
- An international team that embraces personal and professional growth as well as the importance of coaching. You will grow with us!
- International clients with high standards of excellence
- A growing company (and industry), which poses challenges as well as opportunities
What We're Looking for
- Excellent English, both written and spoken
- Ability to deliver consistent and effective communication with client stakeholders in different mediums (slack and video) and contexts (f2f and with groups)
- Willingness to engage in continuous self-directed learning and personal development
- Technical aptitude: confidence with smartphones, operating systems and laptops
- High-quality internet, power and computer that can support online face to face (e.g. Google Meet) conversation without interruption
- Bachelor's degree - at least in progress
About Influx
Our 24/7 on-demand support service guarantees response times and coverage. We can troubleshoot and solve customer problems in under one hour, every hour of the week.
Our head office is in California and we have around 1000+ staff located around the globe. If you are passionate about delivering exceptional customer service and driving team success.
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