Customer Happiness Associate - Argentina / Talent PoolClara is the leading spend management platform for companies in Latin America.
Our end-to-end solution includes locally-issued corporate cards, bill pay, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.
Clara is backed by top investors and strategics including Accial Capital, Canary, Citi Ventures, Coatue, DST Global, General Catalyst, Goldman Sachs, ICONIQ Growth, Kaszek, Monashees, and Notable Capital.
We are looking for a Customer Happiness Associate who will:Have experience in Fintech companies.Help solve escalated issues through different channels.Troubleshoot, investigate, and create detailed notes in the admin system.Provide follow-up calls to customers to troubleshoot issues as necessary.Create opportunities and options for customers interested in canceling/returning orders.Have 2+ years working as a Customer Success agent / Customer Representative.Possess Intermediate English - Professional proficiency (preferred).Be patient, pay attention to detail, and be a great communicator.Propose ideas and solutions based on customers' claims.Be proficient in Office / Google Drive (Advanced).Have experience with CSS e.g: Zendesk or similar (Advanced).Have experience with CRM e.g: Hubspot or similar (Intermediate).Exhibit a high level of quality and excellence in service, with a strong focus on understanding customer needs and solving with the highest levels of quality.Be a multitasker, with the ability to handle several tickets at the same time.We valueClarity - Open and direct communication
Simplicity - Pare things down to the essential
Ownership - We're all owners and act like it
Pride - Make quality products we're proud of
Inclusivity - Every voice counts; we value each other for our shared mission and contributions
What We offer* Competitive salary & a robust stock ownership plan
* A set of benefits that are adaptable to your needs & way of life
* Opportunities for growth in a fast-paced environment
* A chance to shape B2B payments in Latin America and increase the region's economic competitiveness
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