Customer Happiness Associate - Argentina New Buenos Aires, Buenos Aires, Argentina

Customer Happiness Associate - ArgentinaClara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, a Bill Pay product, financing solutions, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.
Clara is backed by top global and regional investors such as GGV Capital, Coatue, DST Global Partners, General Catalyst, monashees, Acrew Capital, Kaszek, Citius, Canary, Citi Ventures, Picus Capital, Avid Ventures, ICONIQ Growth, Endeavor Catalyst, Goldman Sachs, Accial Capital, and prominent angel investors.
We are looking for a Customer Happiness Associate who will:Have experience in Fintech companies.Help solve escalated issues through different channels.Troubleshoot, investigate, and create detailed notes in the admin system.Provide follow-up calls to customers to troubleshoot issues as necessary.Create opportunities and options for customers interested in canceling/returning orders.Have 2+ years working as a Customer Success agent / Customer Representative.Possess intermediate English - Professional proficiency (preferred).Be patient, pay attention to detail, and be a great communicator.Propose ideas and solutions based on customers' claims.Have advanced skills in Office / Google Drive.Have advanced experience with CSS e.g: Zendesk or similar.Have intermediate experience with CRM e.g: Hubspot or similar.Maintain a high level of quality and excellence in service, with a strong focus on understanding customer needs and solving with the highest levels of quality.Be a multitasker, with the ability to handle several tickets at the same time.We valueClarity - Open and direct communication.
Simplicity - Pare things down to the essential.
Ownership - We're all owners and act like it.
Pride - Make quality products we're proud of.
Inclusivity - Every voice counts; we value each other for our shared mission and contributions.
We offerCompetitive salary & a robust stock ownership plan.
A set of benefits that are adaptable to your needs & way of life.
Opportunities for growth in a fast-paced environment.
A chance to shape B2B payments in Latin America and increase the region's economic competitiveness.

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