CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery.
We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs.
With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.
By delivering over 1 million meals per month, we're also empowering working chefs, tripling their income, and supporting their growth.
CookUnity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.
We are looking for Customer Experience Specialists with experience in customer support, who want to improve our client's experience and leave a mark on their lives.
The Role The main role is helping customers understand the product, answering questions, clearing up doubts about our meals and service, and solving day-to-day issues, making each of them feel unique and heard.
You'll be part of an exciting, growing team designed to take our support to the next level.
Our operations and subscribers are growing month to month.
Not one day is alike in the Customer Experience Team, and most of the time you'll be handling different cases that require time-sensitive responses.
Being always on and having a customer-obsessed attitude are critical to achieving the best results in this role.
Note: You will be assigned a schedule that may include evenings, weekends, or holidays.
These schedules will be adjusted periodically to meet the needs of our business. Responsibilities Handle all inbound requests from our customers and solve their issues providing an outstanding experience in every interaction.Address time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat in a timely manner.Assist clients with any and all questions and concerns regarding their subscription, product, and service overall.Escalate critical cases and exceptions to the CX Supervisor for proper follow-up.Process orders, forms, applications, and general subscription requests.Develop deep expertise in our product, key differentiators, and the value it provides to our customers.Qualifications You have at least 3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat.You have an outstanding level of English (oral and written) and effective communication skills.You are customer-centric and love helping people.You are very organized, even under pressure.You have a positive attitude, great people skills, supportive and you are willing to go the extra mile for a team member.Your North Stars are Quality and Empathy.If you have knowledge of nutritional information and fine dining, we would love to speak with you!Specific Requirements & Availability: Working schedules: Sunday to Thursday | Tuesday to Saturday
Shifts: AM (6 am - 3 pm) | PM (2 pm to 11 pm EST)
Availability to work on Public Holidays ARG (you'll be paid double your normal daily rate).Hybrid Model - you will be required to attend to our office on demand.If you are interested, please submit your application here: https://boards.greenhouse.io/cookunity/jobs/5666052003
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