CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.
By delivering over 1 million meals per month, we're also empowering working chefs, tripling their income, and supporting their growth. CookUnity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.
We are looking for a Customer Experience Specialist with experience in customer support, who wants to improve our client's experience and leave a mark on their lives.
The RoleThe main role is helping customers understand the product, answering questions, clearing up doubts about our meals and service, and solving day-to-day issues, making each of them feel unique and heard. You'll be part of an exciting, growing team designed to take our support to the next level.
Our operations and subscribers are growing month to month. Not one day is alike in the Customer Experience Team, and most of the time you'll be handling different cases that require time-sensitive responses. Always on and a customer-obsessed attitude are critical to achieving the best results in this role.
Note: You will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business. ResponsibilitiesHandle all inbound requests from our customers and solve their issues providing an outstanding experience in every interactionAddress time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat in a timely mannerAssist clients with any and all questions and concerns regarding their subscription, product, and service overallEscalate critical cases and exceptions to CX Supervisor for proper follow upProcess orders, forms, applications, and general subscription requestsDevelop a deep expertise in our product, key differentiators, and the value it provides to our customersQualificationsYou have at least 3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat.You have an outstanding level of English (oral and written) and effective communication skillsYou are customer centric and love helping peopleYou are very organized, even under pressureYou have a positive attitude, great people skills, supportive and you are willing to go the extra mile for a team memberYour North Stars are Quality and EmpathyIf you have knowledge of nutritional information and fine dining, we would love to speak with you!Specific Requirements:Working schedule: Sunday to Thursday, PM shift (2pm to 11pm EST time)Availability to work on Public Holidays ARG (you'll be paid double your normal daily rate)Hybrid Model - you will be required to attend to our office on demand, but keep in mind that the position is mainly remote.Monthly salary: $930 USD
If you're interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!
CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability. Apply for this jobApplication review - Please, submit your resume in EnglishShort video presenting yourself - we want to know you! (3 min)Take home test (90 min)Assessment (30 min)Reference CheckFace to FaceOffer
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