Description and Requirements With more than 150 years of history and a presence in more than 40 countries, MetLife is leading the global transformation of the insurance industry.
Bound by purpose and diverse perspectives, we are a collaborative community of more than 40,000 employees around the world, committed to building a more secure future for all of our key audiences-employees, customers, shareholders and the communities we serve.
We are seeking a strategic, customer-focused, and highly collaborative professional to join our Marketing & Event LatAm team as a Customer Experience Manager. In this role, you will design and orchestrate strategies to enhance customer satisfaction, engagement, and value creation across the LATAM region while driving alignment with global marketing priorities.
What You'll Do In This RoleDevelop and maintain a comprehensive roadmap of E2E journey opportunities aligned with product and marketing strategies, ensuring measurable business outcomes.Collaborate with cross-functional teams to create and orchestrate omnichannel customer experiences, leveraging insights into customer needs, behaviors, and aspirations.Partner with data analysts from Marketing Ops and business units to continuously monitor the health of customer experiences, defining and tracking key CX metrics to assess and improve outcomes.Support agile marketing teams by embedding a customer-centric mindset, helping prioritize initiatives, and aligning solutions with business and customer goals.Work with commercial teams to align external communication strategies to enhance customer journeys and drive engagement.Collaborate with the Global Design System team to foster adoption, ensure quality, and expand capabilities that enhance efficiency.Define and promote scalable service approaches and best practices, such as onboarding processes, that address the functional, informational, and emotional needs of customers.To succeed in this role, you'll needProven experience in Design Agencies, Management Consulting, or Experience Strategy and Program Management, ideally within a global company.Expertise in human-centered design and the creation of customer journey maps, service blueprints, personas, and prototyping solutions.Fluency in tools such as Adobe Creative Cloud, Sketch, Figma, or similar.Strong strategic thinking, initiative, and the ability to connect and align multiple priorities effectively.Demonstrated success in thriving within a highly matrixed and complex environment.Proficiency in Spanish and English; Portuguese is a strong plus.A Bachelor's Degree in Marketing, Communication, or a related field is required.
An MBA is a strong plus.We're looking for someone with these key competenciesStrategic vision and creative problem-solving.Excellent communication, storytelling, and facilitation skills to inspire and align teams.A customer-centric mindset focused on driving measurable business outcomes.Strong stakeholder management and the ability to influence across cross-functional teams.A balance of creative and analytical perspectives to design scalable, impactful solutions.Beneficios que OfrecemosNuestros beneficios están diseñados para cuidar su bienestar holístico con programas para la salud física y mental, el bienestar financiero y el apoyo para las familias.
Ofrecemos cobertura de atención médica para usted y su familia, descuentos en seguros para la protección del hogar, el automóvil y las mascotas, así como licencia parental.
También ofrecemos membresía premium de gimnasio para usted y sus familiares directos, tiempo libre de voluntariado, descuentos con universidades específicas, viernes flexibles, reembolso de conectividad y mucho más.
Acerca de MetLifeReconocida en la lista de la revista Fortune de las 'Empresas más admiradas del mundo' de 2024 y en la lista de los 25 mejores lugares para trabajar en el mundo de Fortune para 2024, MetLife, a través de sus subsidiarias y afiliadas, es una de las principales empresas de servicios financieros del mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales.
Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro.
Unidos por un propósito y guiados por la empatía, nos inspiramos para transformar el próximo siglo en los servicios financieros.
En MetLife, es #AllTogetherPossible ¡Únete a nosotros!
At MetLife, we are committed to fostering diversity among employees, through non-discriminatory treatment for reasons of gender, gender expression, sexual orientation, religion, age, nationality, marital status, disability, physical or economic condition, HIV and embarrassment as a requirement for entry, permanence or ascension and there is equal employment opportunities.
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