In Collaboration, We're Hiring: Remote German-Speaking Customer Care Specialist in Serbia We are partnering with a leading BPO renowned for high employee satisfaction to recruit German-speaking Customer Care Specialists .
This role is ideal for those looking to support customers of a prominent payments processor from the comfort of their home in Serbia.
Position : Customer Care Specialist with German Location : Remote / Work-from-Home in Serbia Employment Type : Full-time, Monday to Sunday with shifts between 9 AM and 11 PM Duties and Responsibilities Exceptional Customer Service : Provide prompt and efficient responses to customer inquiries through phone, email, and live chat, ensuring overall satisfaction.
Issue Resolution : Research and resolve customer issues using internal and external documentation, maintaining a high standard of service.
Documentation Routing : Document all interactions according to standard operating procedures and route calls to appropriate resources when necessary.
Trend Analysis : Identify and communicate emerging trends in customer inquiries, providing feedback to internal teams for continuous improvement.
Quality Adherence : Maintain adherence to protocols, KPIs, and quality guidelines established by the client, ensuring consistent service delivery.
Team Collaboration : Engage with team members and supervisors to foster a positive team atmosphere and efficiently resolve customer issues.
Requirements Language Proficiency : Fluent in German (both verbal and written), with strong communication skills.
Residency : Must reside in Serbia and have the legal ability to work without the company's support.
Customer Support Experience : Familiarity with customer support software (e.g., Zendesk, Slack) and previous experience in customer or technical support, especially in a help desk role.
Background Check : Must be able to pass a background check.
Independent Collaborative : Strong ability to work independently and as part of a remote team, with excellent problem-solving skills.
Adaptability : Comfortable with process changes and able to demonstrate flexibility in work practices.
Technical Skills : Proficient in PC-based applications and internet navigation (e.g., Microsoft Office).
What We Offer Competitive Salary : Excellent remuneration package based on experience, skills, and performance.
Indefinite Contract : Job security with a long-term commitment.
Comprehensive Benefits : Private health and life insurance included.
Remote Work : Enjoy the flexibility of working from home in Serbia.
Positive Work Environment : Join a dynamic and creative team with a supportive atmosphere, backed by positive employee reviews.
Professional Growth : Access to guidance and tools to help you reach your full potential.
If you are ready to make a difference and deliver exceptional customer service, we encourage you to apply and become a part of our team!