In Collaboration, We're Hiring: German-Speaking Remote Customer Care Specialist!
We are thrilled to partner with a top-rated BPO to recruit German-speaking Customer Care Specialists to provide outstanding support for a well-known cooler manufacturing company .
This fully remote role is designed for candidates residing in Serbia , offering an opportunity to join a team with a track record of excellent employee satisfaction.
Position : Customer Care Specialist with German Location : Remote / Work-from-Home in Serbia Employment Type : Full-time, Monday to Friday Duties and Responsibilities Customer Assistance : Deliver technical customer support via voice, chat, and email, ensuring a timely and high-quality response.
Exceptional Service : Strive to provide an outstanding customer experience, assisting clients with technical inquiries.
Detailed Documentation : Record each interaction accurately in a CRM system to maintain precise records.
Team Collaboration : Participate in internal team activities, share insights, and collaborate on solutions to enhance service delivery.
Requirements Language Proficiency : Fluent in German (C1 or higher) and English (B2 or higher), with strong verbal and written communication skills.
Location : Must be a resident of Serbia and able to work legally without company-sponsored support.
Experience : Prior experience in customer support or technical support, especially in a help desk or IT environment.
Technical Skills : Familiar with external systems and PC-based software applications (e.g., Microsoft Office).
Independent Work Skills : Strong problem-solving abilities, adaptability, and flexibility, with a capacity to thrive in a remote work environment.
What We Offer Competitive Salary : Remuneration based on experience, skills, and performance.
Monthly Allowance : 60 EUR allowance for work-from-home expenses.
Stability : An indefinite contract with regular hours (10 AM - 6 PM, Monday to Friday).
Positive Work Environment : A creative and dynamic team with high employee satisfaction ratings.
Professional Growth : Access to tools and guidance to maximize your potential.
Apply now to join a supportive remote team and contribute to customer satisfaction in the cooler manufacturing industry!