In Collaboration, We Are Seeking Remote German-Speaking Customer Care Specialists in Hungary!
We're excited to partner with a highly-rated BPO company known for exceptional employee satisfaction to find Customer Care Specialists fluent in German to support a leading financial services client.
This is a full-time, remote role based in Hungary, perfect for experienced customer service professionals passionate about delivering outstanding service.
Position : Customer Care Specialist (German) Location : Hungary (Remote) Employment Type : Full-time Duties and Responsibilities Provide Excellent Service : Promptly address customer inquiries, efficiently resolve issues, and ensure high customer satisfaction.
Multichannel Support : Respond accurately to inquiries through phone, email, and live chat support channels.
Resource Navigation : Use internal and external resources to deliver world-class service.
Escalate and Prioritize : Identify and escalate unresolved issues to appropriate teams, ensuring timely handling of all inquiries.
Call Routing Documentation : Route calls as needed and record all interactions following standard procedures.
Identify Trends : Spot and communicate emerging trends to enhance the customer experience.
Customer Experience Focus : Maintain professionalism in all interactions, meeting quality and satisfaction guidelines set by the client.
Collaborative Environment : Engage with team members and departments to resolve customer issues, share insights, and contribute to a positive team atmosphere.
Requirements Language Proficiency : Advanced German (C1 level) with strong verbal and written communication skills.
Soft Skills : Excellent conversational abilities, clear pronunciation, and strong customer service aptitude.
Computer Skills : Proficiency in common PC applications.
Communication and Teamwork : Great interpersonal skills, flexibility, and reliability.
Credit Card Knowledge : Basic understanding of credit card services is an advantage.
What We Offer Competitive Salary : Based on experience, skills, and performance.
Indefinite Contract : Secure, stable employment.
Comprehensive Benefits : Private health and life insurance.
Supportive Team : Join a creative, friendly, and dynamic team celebrated for its positive environment.
Development Opportunities : Access to guidance and resources to grow professionally.
Exceptional Work Culture : Join a company with stellar employee reviews and a focus on a collaborative, supportive workplace.
If you're ready to bring your skills to a company that values growth, teamwork, and customer satisfaction, this opportunity could be your next great role!