In collaboratie we are working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Slovenia.
The successful candidates would support customers of financial services company.
Location: Remote/work from home in Slovenia Employment type: Full-time DUTIES AND RESPONSIBILITIES: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels Navigate internal and external documentation and resources to provide world-class service Identify and escalate priority or unresolved issues to appropriate internal teams Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.
REQUIREMENTS: System knowledge: Very good user knowledge of common PC applications Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level); Good ability to express yourself verbally and in writing in German Flexibility, friendliness, resilience, independence, reliability Skilled conversation skills, linguistic fluency, and understandable pronunciation in German Good communication and teamwork skills Expertise: Basic credit card-specific knowledge desirable OFFER: Excellent remuneration package based on experience, skills and performance Indefinite contract Private health and life insurance Fully remote work from Slovenia A dynamic and creative team with a positive and friendly atmosphere Good work environment - the employer can show off great reviews from their employees Guidance and tools to reach your full potential.