Position: Customer Care Specialist (Dutch) Location: Remote in Serbia Employment Type: Full-time Are you ready to advance your career in a thriving remote environment?
We are seeking experienced Dutch-speaking Customer Care Specialists to join a top-rated BPO company with exceptional employee satisfaction.
This role involves supporting customers of an e-commerce brand while working from your home in Serbia.
Duties and Responsibilities: Provide technical-based customer assistance via voice, chat, and email in a timely manner.
Deliver exceptional customer experiences and resolve issues efficiently.
Document interactions in a dedicated CRM system and contribute to team initiatives.
Actively participate in department activities, providing feedback and supporting collaborative solutions.
Requirements: Proficient in Dutch (C1 level) and English (B2 level), both verbal and written.
Reside in Serbia and able to work legally without company sponsorship.
Experience in customer support and technical assistance, particularly with help desks or IT functions.
Able to pass a background check.
Strong independent work ethic with excellent remote teamwork skills.
Proficient in problem-solving, critical thinking, and adapting to process changes.
Solid understanding of PC-based internet and software applications (e.g., Microsoft Office).
Offer: Competitive remuneration package based on experience, skills, and performance.
Indefinite contract with private health and life insurance.
Monthly Work From Home allowance of 60.
Night shift allowance of 15 and overtime pay of 26.
Eight-hour shifts on a weekly rotation, covering Monday to Sunday from 9 AM to 11 PM.
Fully remote work from Serbia.
Join a dynamic and creative team with a positive and supportive atmosphere.
Access to guidance and tools to help you reach your full potential.
If you're enthusiastic about delivering top-notch customer service and eager to be part of a fantastic team, we invite you to apply!
Seize this opportunity to grow and excel in your career!