Buenos Aires, Argentina | Posted on 01/08/2025
Fluid Truck is a technology-based truck rental platform enabling small & mid-sized businesses, as well as consumers, to rent commercial vehicles in only a few minutes with their mobile device – 24/7, 365 days a year.
Fluid was founded in 2016 and backed by leading venture firms including NEA, Correlation Ventures, & Grotech.
To learn more about Fluid Truck, visit www.fluidtruck.com.
Job DescriptionPosition: Customer Care Specialist At Fluid Truck, our top priority is to provide our customers with a world-class experience.
The Customer Care Specialist will play a key role within the company to ensure we are exceeding our customer's expectations.
Our Customer Care Specialists go above and beyond for our customers and leave no stone unturned when solving customer issues.
As a Customer Care Specialist, You Will Be Responsible For:
Develop in-depth knowledge of our products and services and provide informative support to our customers.
Provide a seamless customer experience that creates positive sentiment for our brand.
Maintain accurate and detailed records of customer interactions and steps taken to resolve issues.
Direct customers to the appropriate parties and facilitate a seamless handoff if the customer requires additional assistance from a team member from another department.
Meet and/or exceed all customer care metrics.
Adhere to customer service guidelines and company policies.
Provide feedback to Customer Care supervisors and department manager regarding trends and opportunities to improve the customer experience.
Work as a team with other departments as needed to solve customer issues and ensure the customer is getting the best possible care.
Collaborate with other departments to support any internal functions and requests as needed.
Provide relevant feedback to help us improve our service offerings.
RequirementsWhat Will Make You Succeed In This Role:
Must be customer obsessed with a friendly and empathetic demeanor.
Ability to manage customer interactions across multiple platforms including phone, chat, and email.
Utilize critical thinking and problem-solving skills to provide solutions and resolve customer issues.
Proactively take steps to improve the customer experience.
Must be an effective communicator with the ability to work cross-functionally with multiple departments.
Must be able to communicate both written and orally in English.
Must be comfortable working in a fast-paced environment.
Availability: The hours for this position will vary depending on business requirements.
Must have general computer skills including email, calendar, and the ability to learn custom internal systems.
Proficient using mobile devices and mobile applications.
What To Expect When Joining Fluid: Fully Remote Work Modality.
Paid Time Off.
Multicultural work environment.
Stock Options.
At Fluid Truck, you are encouraged to come as you are.
We are committed to providing a safe and inclusive workspace for all of our employees no matter their gender, sexual orientation, ethnic identity, race, religious belief, or anything else that makes you unique.
Final Notes: *This position is open for Buenos Aires residents.
**Only Resumes in English will be Accepted**
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