Position: Customer Care Specialist (Dutch) Location: Remote in Montenegro!
Employment Type: Full-time Are you ready to take your career to the next level?
We are seeking experienced Dutch-speaking Customer Care Specialists to join a highly-rated BPO company with exceptional employee satisfaction.
In this role, you will provide top-notch support to customers of an e-commerce brand from the comfort of your home in Montenegro.
Duties and Responsibilities: Provide technical-based customer assistance via voice, chat, and email promptly and efficiently.
Ensure an exceptional customer experience by addressing inquiries and resolving issues.
Document each interaction accurately in a dedicated CRM system.
Collaborate with the internal team, contribute to department initiatives, and support colleagues by providing feedback and promoting collaborative solutions.
Requirements: Fluent in Dutch (C1 level) and English (B2), both verbally and in writing.
Reside in Montenegro and able to work legally without company sponsorship.
Experience in Customer Support or technical support, particularly with help desks or IT functions.
Ability to pass a background check.
Strong independent work ethic and remote team collaboration skills.
Excellent problem-solving, critical thinking, and adaptability.
Proficient with external systems and PC-based internet and software applications (e.g., Microsoft Office).
Offer: Attractive remuneration package based on experience, skills, and performance.
Indefinite contract with private health and life insurance.
Eight-hour shifts on a weekly rotation, covering line operating hours from Monday to Sunday (9 AM to 11 PM).
Fully remote work from Montenegro.
Join a dynamic, creative, and supportive team with a positive work environment.
Access to guidance and tools to help you reach your full potential.
If you are passionate about delivering excellent customer service and eager to advance your career in a vibrant and supportive setting, we would love to hear from you.
Apply now and become part of a company that values growth and success!