Job Vacancy: German-Speaking Customer Advisor (Hybrid Remote or On-Site) Based in Athens Location: Athens, Greece Employment Type: Full-time, Hybrid Remote or On-Site Language Requirement: Fluent in German (written and spoken) Company Overview: We are a dynamic and rapidly growing company, dedicated to delivering outstanding customer service experiences.
As we continue to expand, we are looking for passionate and dedicated individuals to join our team.
This is an exciting opportunity to be part of a forward-thinking company while working in a collaborative and supportive environment.
Position Overview: We are seeking a German-Speaking Customer Advisor to provide top-notch customer service to our clients in the German-speaking market.
As a Customer Advisor, you will handle inbound customer inquiries, resolve issues, and ensure our customers have a seamless and positive experience.
The role offers flexibility with hybrid remote working options or the possibility to work on-site in our Athens office.
Key Responsibilities: Provide excellent customer support via phone, email, and chat in German Assist customers with inquiries related to products/services, order status, billing, and troubleshooting Resolve customer issues efficiently while ensuring a high level of customer satisfaction Maintain accurate records of customer interactions and transactions Collaborate with internal teams to ensure smooth service delivery and continuous improvement Stay up-to-date with product knowledge and company policies Requirements: Fluent in German (both written and spoken); English proficiency is a plus Excellent communication and interpersonal skills Strong problem-solving abilities with a customer-first mindset Ability to work independently as well as part of a team Previous customer service experience is preferred, but not mandatory Positive attitude, strong work ethic, and a passion for helping customers Benefits: Competitive salary Flexible working hours with the option to work remotely (Hybrid model) Full training and ongoing support Career development and growth opportunities Friendly, multicultural work environment Health insurance and additional employee perks How to Apply: If you are ready to join a forward-thinking company and provide exceptional customer service, wed love to hear from you!
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