The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Responsibilities: Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issuesEnsure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standardsConduct necessary analyses to address client needsCommunicate resolutions to clientsDevelop and maintain client portfolio through regular calls and face-to-face interaction, as neededInform clients about problems (system failures, market issues) and provide regular resolution updatesAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications: 0-2 years of relevant experienceExperience in customer service preferredComputer proficiencyConsistently demonstrate clear and concise written and verbal communicationProven investigative and analytical skillsDemonstrated ability to present concepts and influence changeConsistently deliver high-quality customer service with focus on building client relationships and achieving quality resultsProven ability to work under limited supervision within a team environmentEducation: Bachelor's degree/University degree or equivalent experienceJob Family Group: Customer Service
Job Family: Institutional Customer Service
Time Type: Full time
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