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Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.
Description and RequirementsThe Sales Digital Experience (SDE) team is part of the Lenovo Experience Group (LXG) organization and is responsible for delivering the best experience on our key digital sales tools. This role focuses on our Relationship sellers in the ISO & Geo sales organizations.
Summary: A CRM/CPQ Solutions Sr Analyst with experience in CRM (Customer Relationship Management) and CPQ (Configure, Price, Quote) processes and tools that will be instrumental in facilitating the improvements & enhancements of these systems to optimize productivity and experience of our users as well as improve customer engagement & growth. Working within an agile framework, you will collaborate closely with business stakeholders, product owners, and development teams to elicit, analyze, and prioritize requirements, ensuring that our solutions align with business objectives and deliver maximum value to the organization.
Experience & Qualifications: 5-6 years of relevant experienceBachelor's degree in Business Administration, Information Technology, or a related field.Proven experience as a Business Analyst in CRM/CPQ implementations or enhancements.Strong understanding of CRM/CPQ concepts, processes, and best practices, preferably with experience in Salesforce, Microsoft Dynamics, or similar platforms.Familiarity with agile methodologies (e.g., Scrum, Kanban) and experience working in agile teams.Strong analytical, problem-solving, and communication skills, with the ability to translate business needs into technical requirements.Familiarity with requirement management tools (e.g., Jira, Trello), CRM/CPQ systems, and Microsoft Office suite.Responsibilities: Manage the product backlog for CRM/CPQ initiatives, prioritizing user stories and feature requests based on business value, technical feasibility, and strategic alignment.Write clear, concise, and actionable user stories and acceptance criteria that capture the functionality and business logic required for CRM/CPQ features.Act as a liaison between business stakeholders, product owners, and development teams, facilitating communication and alignment throughout the agile development process.Work closely with CRM/CPQ administrators and developers to configure, customize, and extend the functionality of the systems to meet business requirements.Collaborate with QA teams to define test plans, test cases, and acceptance criteria for CRM/CPQ features.Develop training materials and conduct user training sessions to educate sales, marketing, and support teams on the use of CRM/CPQ tools and processes.Monitor system performance, user feedback, and industry trends to identify opportunities for continuous improvement and innovation.Preferred Qualifications: Demonstrated history of effectively designing and implementing initiatives enabling sales processesPrevious experience working with relationship sellersWe are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as veteran and basis of disability or any other federal, state, or local protected class.
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