Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience.As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger thriving both personally and professionally.Together, let's empower people everywhere to live their healthiest lives.Summary of PositionUnder the general direction of Director, Operations Management, the Coordinator, Service Governance will contribute to the overall success of the Technical Operations department, ensuring the teams are performing highly, operating efficiently at scale, and rating their work experience positively.The Service Governance group accomplishes this by governing the people, process, and tool changes that impact the department as well as driving unified operational reporting to ensure successes can be measured.The Coordinator, Service Governance role will lead communication and reporting programs to ensure Tech Ops teams are prepared for operational changes as they go live, reporting out all in flight changes as well as interacting directly with the team members leading each initiative for weekly updates.This role will be expected to provide oversight and recommendations as changes are scoped, documented, approved, communicated, and monitored.The Coordinator, Service Governance will be responsible for communicating often with management and the entire Technical Operations department, developing a centralized communication hub for all Technical Operations initiatives.This includes representing Technical Operations in cross-departmental initiatives and corporate objectives such as the launch of new products.As new products launch or current offerings are updated,this role will be a critical point of contact to ensure the implementation and support teams have the tools, process education, and communication necessary to be successful.This position requires excellent communication skills and critical thinking to ensure that all requirements are reviewed and potential solutions are thoughtfully designed, documented, and trained.The candidate best suited for this role reinforces values and commitment to the company vision and mission, setting the example of leadership for direct and indirect reports while they create a high-performance climate.The Coordinator, Service Governance acts with integrity and influences others with strategic vision and detailed operational knowledge.They will actively take initiative to create and implement improvements to ensure the success of the organization,championing corporate goals alongside many interdepartmental teams.Essential Duties and Responsibilities- Internal and cross-functional communication, reporting, representation, and change mgmt- Facilitate end to end change management (i.e. EOL or if product wants to makes a change, ensure downstream teams and clients are prepared)- Represent Technical Operations people, process, and tools in cross-departmental initiatives and corporate objectives- Hold accountability for approved operational changes to ensure the success of the organization, championing corporate goals alongside many interdepartmental teams- Attend to all audit and compliance efforts representing for Technical Operations- Provide insight and feedback on system and program improvements- Motivate team nurturing and individual development through clear objective setting,providing regular feedback on performance- Adhere to all company policies, procedures, and business code of ethicsThe time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.Qualifications Expected for PositionSkill Requirements / Preferences- Excellent interpersonal, presentation, and communication skills- Excellent organization skills. Proactively prioritize work with minimal direction, and effectively manage resources to meet objectives and deadlines- Establish and maintain relationships. Build trust and respect by consistently meeting and exceeding expectations- Knowledge of healthcare systems and relevant workflows- Skills in multi-tasking, problem resolution, planning and expediting workflow- Ability to work independently and under pressure to follow through on issues- Ability to communicate clearly and concisely, both verbally and in writing- Strong technical skills / ability to communicate effectively with the product development team and business stakeholders- Excellent change management skills (Lean Six Sigma training and certification a plus)- Strong proficiency in MS Excel and graphical presentation of dataEducation Requirements- 1-3 years of operations experience, preferred- BS / BA Required. Communication degree a strong plusThe above qualifications, knowledge, experience, and / or background are expected but not required for this role.Why Join Teladoc Health?A New Category in Healthcare : Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.Our Work Truly Matters :Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.Make an Impact : In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.Focus on PEOPLE : Teladoc Health has been recognized as a top employerby numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.Diversity and Inclusion : At Teladoc Health we believe that personal and professional diversity is the key to innovation.We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.Growth and Innovation : We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity / expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
