It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.The Role :We are looking for an experienced Contract Product Support Engineer with troubleshooting andproblem-solving skills to join our team.You will be working with a variety of customers and will play a critical role in the day-todaysupport of these customers.The Support Engineer is capable of troubleshooting and resolving the most difficult andcomplicated issues. This position works closely with the Pre / Post Sales and Rdepartments. The Support Engineer is required to provide clear and concisecommunication with all forms of clients and internal peers.Your day-to-day- Close interaction with Product, Engineering, PS, TAM and CSM teams- Responsible for advanced troubleshooting of Illusive products and services- Work with the customer to troubleshoot and resolve complex issues, replicate customerenvironments and product problems as needed. Document issues and collaborate withR when needed to provide solutions.- Act as Subject Matter Expert in Illusive technological areas to support team members- Document technical inquiries. Develop and review content for knowledge sharing forboth internal purposes and customer facing platforms.Ability to think out-of-the-box and develop creative solutions to address clients'requirementsWhat you bring to the team :Preferable BA degree in Computer Science, Computer Engineering, or equivalentpractical experienceAt least 3 years of experience with supporting, developing, and implementingapplications- Strong knowledge of Relational & non-relational databases and SQL- Strong knowledge of Windows environments : windows servers, event logs, GPO -MUST- Familiarity with - Active directory, DNS, Kerberos, NTLM, Azure active directory, MDE- Knowledge of Linux : system and network configuration, software installation,troubleshooting, bash scripting, etc.- Knowledge in cyber - lateral movement, cyber-attacks - Big Advantage- Strong analytical abilities to quickly resolve process / technical problems, evaluatealternative approaches and recommend the most efficient and effective solutions- Familiarity with deployment tools - SCCM, Intune, Tanium - Advantage- Familiarity with PAM solutions (e.g., CyberArk) - Advantage- Familiarity with Java, Pythin, C++ - Advantage- Excellent communication skills- People person and team player- Self-learner and independent executor- Strong collaboration and communication skills- Fluent EnglishLI-RemoteIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
