Consumption CoE Public Cloud Operations (Senior) Specialist At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you'll do: Special point of contact for both external and internal customers for consumption related topicsReviewing incoming inquiries/disputes and checking against contractual documents, correspondence, consumption recordsProactively interacts with other SAP support functions (O2I/ Sales/IT-Support/Commercial, Provisioning, Deal Desk)Process support requests across L1, L2 and L3 support levels to final resolutionAssist with complicated cases to L2/L3 supportAnswering of internal/external customer queries within agreed Service Level AgreementsUse own initiative to improve processes and drive efficiency in the teamActively contribute to complex cases resolutionCreate and maintain cluster specific SOP database / Support knowledge baseOwning communication to customers end-to-endHosting process-oriented calls with stakeholders from diverse backgroundsWhat you bring: Experience with SAP systems is preferredKnowledge on process management and equivalent are preferredAdvanced analytical and problem-solving skills with a strong focus on high-quality resultsIntrinsically motivated, willing to learn and to support team colleagues enthusiasticallyEnjoy working in an agile, fast-changing environmentTeam player, positive attitude and open to feedbackDedicated to customer success with a strong customer focusExcellent verbal and written communication skills in English languageWork Experience: University degree is preferred, but not mandatoryExperience working with Cloud processes is preferredGood level of basic Support/Finance knowledge3-5 years related experience is preferredKnowledge of SAP support modules and CRM is preferredAbility to work with globally distributed cross-functional teamsProven track record of execution capabilities for complex topicsProven ability to quickly become an expert in a specific topic while not losing track of the big pictureDemonstrated track record of creating and implementing new processes to drive efficiency and improve customer satisfactionBring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ******.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 408218 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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