Consumption CoE Public Cloud Billing SpecialistAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you'll do: Be dedicated point of contact for both external and internal customers for consumption related topics;Review incoming inquiries/disputes and check against contractual documents, correspondence, consumption records;Proactively interact with other SAP support functions (O2I/ Sales/IT-Support/Commercial, Provisioning, Deal Desk);Process support requests across L1, L2 and L3 support levels to final resolution;Dispatch complicated cases to L2/L3 support;Answer internal/external customer queries within agreed Service Level Agreements;Propose improvements for processes and drive efficiency in the team;Actively contribute to complex case resolution;Create and maintain cluster specific SOP database / Support knowledgebase;Own communication to customers end-to-end.What you bring: Experience with consumption-based billing models is mandatory;Experience with SAP systems is preferable but not essential;Knowledge of process management and equivalent is a plus;Analytical and problem-solving skills with a strong focus on high-quality results;Intrinsically motivated, willing to learn and support team colleagues enthusiastically;Enjoy working in an agile, fast-changing environment;Team player, positive attitude and open to feedback;Dedicated to customer success with a strong customer focus;Excellent verbal and written communication skills in English.Work Experience: University Degree is a plus, but not mandatory;Good level of basic Support/Finance knowledge;2-3 years related experience is an advantage;Experience working with Cloud processes is preferred;Knowledge of SAP support modules and CRM is an advantage;Ability to work with globally distributed cross-functional teams;Proven track record of execution capabilities for complex topics;Proven ability to quickly become an expert in a specific topic while not losing track of the big picture.Note: Please upload your resume in English! We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to the Recruiting Operations Team: ******.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 413339 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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