Consumption CoE Public Cloud Billing SpecialistAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you'll do: Be dedicated point of contact for both external and internal customers for consumption related topics;Review incoming inquiries/disputes and check against contractual documents, correspondence, consumption records;Proactively interact with other SAP support functions (O2I/ Sales/IT-Support/Commercial, Provisioning, Deal Desk);Process support requests across L1, L2 and L3 support levels to final resolution;Dispatch complicated cases to L2/L3 support;Answer internal/external customer queries within agreed Service Level Agreements;Propose improvements for processes and drive efficiency in the team;Actively contribute to complex case resolution;Create and maintain cluster specific SOP database / Support knowledgebase;Own communication to customers end-to-end. What you bring: Experience with consumption-based billing models is mandatory;Experience with SAP systems is preferable but not essential;Knowledge on process management is a plus;Analytical and problem-solving skills with a strong focus on high-quality results;Intrinsically motivated, willing to learn and support team colleagues enthusiastically;Enjoy working in an agile, fast-changing environment;Team player, positive attitude and open to feedback;Dedicated to customer success with a strong customer focus;Excellent verbal and written communication skills in English. Work Experience: University Degree is a plus, but not mandatory;Good level of basic Support/Finance knowledge;2-3 years related experience is an advantage;Experience working with Cloud processes is preferred;Knowledge of SAP support modules and CRM is an advantage;Ability to work with globally distributed cross-functional teams;Proven track record of execution capabilities for complex topics;Proven ability to quickly become an expert in a specific topic while not losing track of the big picture. Note: Please upload your resume in English!
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