Job Description - Consultant, Executive Referral Management (MER0003IAI) About Us Mercedes-Benz USA is responsible for the sales, marketing, and service of all Mercedes-Benz and Maybach products in the United States.
We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold our corporate values.
Job Overview Create customer loyalty and promote customer retention.
Respond to escalated customer concerns in an accurate and timely manner.
Collaborate with the Field Team and the Dealerships to create the best resolution for all cases.
Negotiate, distribute, and manage a Customer One Accommodation (C1A) budget based on C1A policy and individual research.
Overall Deliverables: This content should not be construed as an exhaustive statement of responsibilities or requirements.
Employees may be required to perform other job-related responsibilities to achieve departmental goals.
Responsibilities: Manage customer inquiries and concerns escalated from various sources including phone, Executive Management, Case Managers, Customer Care, and more.Accurately document and update customer/vehicle information in MBUSA internal customer data systems.Research all aspects of escalated cases while determining the need to involve dealerships and/or the Field.Knowledgeable on all aspects of Customer One Accommodation (C1A) and the Closed Loop Process.Support and mentor Executive Referral Managers.
Provide training for new staff.Qualifications Education: Bachelor's Degree (accredited school) with emphasis in:
Business AdministrationBusiness ManagementKnowledge: Must have 2-4 years of experience in the following:
General knowledge of administrative procedures, process/project development, and system procedures.General knowledge of fundamental business practices and concepts that impact organizational success.General knowledge of business and management principles involved in strategic planning and resource allocation.Requirements & Conditions: Must be able to work flexible hours/work schedule.Travel domestically.Work weekends & holidays when required.EEO Statement: Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team.
We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to any characteristic protected by law.
OrganizationMercedes-Benz USA, LLC
Primary LocationUnited States of America - Georgia - Atlanta
Work LocationsOne Mercedes-Benz Drive, Atlanta, 30328
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