Customer Experience Specialist with DutchThe Wise Seeker is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
Employment type: Full-time (39h)
DUTIES AND RESPONSIBILITIES: Communicate with customers through various channels such as phone, email, chat and social mediaShowcase extraordinary communication skills such as listening, empathy and can personalize every customer conversationGuide customers with their questions and ensure they are offered the right solution leaving a big smile on their faceIdentify and address customer needs to escalate internally to improve and/or develop processesThrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivityMaintain customer satisfaction and retention through impactful customer experienceREQUIREMENTS: Excellent Dutch (C2) speakers with C1 English levelSmart and enthusiastic problem-solver with a keen eye for customer serviceCalm and empathetic when dealing with (difficult) customersCurious and love to investigate and use their creative problem-solving skills to ensure customer satisfactionTarget-driven and trying to exceed expectationsBENEFITS: Excellent remuneration package based on experience, skills and performanceShifts between 9:00 and 23:00 — here the preference is to have some people dedicated for the late night shift (14:00 - 23:00).Full-time contract of 39 hours per weekFully on-site (no remote work possibilities)Being a part of a dynamic and international team (25+ nationalities)Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team eventsHigh performance culture to kickstart your career and potentially grow within the organization
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