At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
SAP CONCUR INFO SAP Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications, and people, SAP Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens, so businesses can focus on what matters most.
Quick facts about SAP Concur: Founded 1993Employs over 6900 people worldwideServing over 52 million users within 43k clients in more than 150 countriesRewarded by Glassdoor as one of the best places to work in 2016, 2017, 2018About the team If you want to start your career in one of the fastest growing international companies and join a group of passionate fun people from all over the world - this is a place for you! Are you hungry for knowledge & development? If your answer is yes, then it is you we are looking for.
We are passionate about hiring, developing and rewarding great people. In our team, we work in a multicultural environment, and we reward great people who are always ready to help each other. Team members engage in ongoing development – personal and professional through continuous training.
As a Client Support Representative, you will be responding to and resolving straightforward service-related and customer issues received via the Client Support website or via telephone inquiries. In this sense, you will research with the customer to fully diagnose the issue; respond to the customer within established timelines utilizing standardized solutions acting as a first line of relationship management.
What you'll do Research with the customer to fully diagnose the issue; respond to the customer within established timelines utilizing standardized solutions.Resolve straightforward cases immediately; determine resources required to resolve more complex cases.Troubleshoot cases and follow appropriate documentation steps to annotate all activities undertaken in order to resolve.Escalate unresolved customer issues as necessary to ensure timely resolution.Routinely update the customer on open cases to gain additional information or advise of status.Interface with other SAP Concur departments as necessary to resolve customer issues.Develop and maintain working knowledge of SAP Concur products including new releases and products.What you bring The necessary requirement for this role is fluent English and French.Experience with troubleshooting software/hardware issues is a plus.Prioritization, time management, communication with clients, and fast learning in a fast-moving environment.Work and Employment type: Regular, full timeBring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 408911 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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